Imagine a local customer walking into your Newcastle boutique and purchasing the final pair of handmade boots on the shelf, only for an online shopper to hit 'buy' on that same pair seconds later. It's a frustrating scen…

Did you know that for UK retailers offering the service, click and collect now accounts for approximately 40% of all sales? For many high street shop owners in County Durham, the dream of a busy shop floor often feels at…